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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Pale Yellow & Pink Origami Lightshade


Set Of 2 Tea Towels - Stripes


Jackrabbit Light Shade - Heather


Alpine Grey & Grey Origami Lightshade


3D Printed Gold Feather Necklace


Gianduia - Hazelnut & Chocolate Spread


Set Of 4 Napkins - Orange


Apple Strudel Green Teapod


Pack Of 6 Nordic Style Christmas Cards


White & Pink Origami Lightshade


Mango Yellow Origami Lightshade


Tessellation Morph Lampshade


Lemongrass, Ginger & Lime Candle


Flamingo Cushion - Olive


Lip Balm Fragrance Free


Greenwich Cable Cars, Greetings Card


Sicilian Pistachio Spread - 200g




Magpie Print




Matt Formula Face Cream 50ml


ManíLife Original (295g) Peanut Butter


Industrial Lamp Shades Matt Black


3D Printed Gold Feather Earrings


Industrial Lamp Shades Pearl Black


Flamingo Cushion - Dusted Stone


Speed Skaters Christmas Card


Vanilla Chai Black Teapod


“Golden Stag Void” Cushion


Sicilian Avola Almond Spread - 200g


Eltham Fusion Razor


Spiced Orange Herbal Teapod


Record Player Birthday Card


Ice Skating Christmas Card


Vintage Style Light Bulb: Globe


Facial Serum Fragrance Free


9 Carat Gold Bark Ring


Lemon & Ginger Loose Leaf Herbal Tea


Wayuu Good Vibes Bracelet - Pink


The London Black Cab, Greetings Card




London Bus, Greetings Card


Flamingo Cushion - Miami Pink


Superfood Balm Fragrance Free


Jackrabbits Tea Towel - Heather


Flamingo Placements - Miami Pink


Jackrabbits Tea Towel - Dusted Stone


‘Happy And Enhancing’ Diffuser


Light Grey Origami Lightshade