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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Strawberry Origami Lightshade

£53.54

London Pie & Mash Shop, Greetings Card

£3.70

Lemon & Ginger Teapod

£5.95

Nordic Winter Houses Christmas Card

£3.45

Wayuu Liwa Large Mochila Bag

£150.00

FORME VERT BLEU Silk Scarf

£221.40

Osterley Mach3 Razor

£130.00

We'll Miss You Leaving Card

£3.10

Jackrabbit Placemats - Heather

£30.00

Jackrabbit Light Shade- Boathouse Blue

£80.00

Classic Ceiling Rose - Bronze

£13.45

Organic Shaped Dessert Plates 'Hera'

£92.45

Reclaimed Oak Side Table

£352.75

PALMIER Silk Scarf

£221.40

‘Cleanse And Align’ Frkncense Diffuser

£40.95

Flamingo Coasters - Miami Pink

£20.00

Wayuu Handmade Beach Bag - Flowers

£145.00

15 Cosy Chamomile Tea Pyramids

£7.70

Pale Yellow & White Origami Lightshade

£53.54

FISH 2 Scarf - Yellow

£221.40

Lip Balm Spearmint

£8.00

Silver Nut Earrings

£71.00

Pineapples & Cocktails Birthday Card

£3.10

ManíLife Smooth (295g) Peanut Butter

£8.99

Classic Green Teapod

£5.95

Vintage Style Light Bulb: Pear

£15.95

Hand Treat Geranium

£20.00

Let's Dance Birthday Card

£3.10

FISH Scarf - Pink

£221.40

MOUCHARABIEH TURQUOISE Silk Scarf

£221.40

Tessellation Morph Lampshade

£75.00

"And They Danced by the Light" Print

£211.25

Apsley Mach3 Razor

£130.00

Sicilian Pistachio Paste - 150g

£13.85

"Timeflies" Cushion

£72.00

Set Of 4 Screen Printed Napkins - Grey

£25.00

Facial Serum Fragrance Free

£30.00

Brass Plume Moroccan Lamp

£275.00

Mamushi - Ballet Flat Shoes

£93.50

3D Printed Silver Bull Skull Necklace

£125.79

ManíLife Original (295g) Peanut Butter

£8.99

A3 Hummingbirds Art Print

£16.85

Around The Fire Loose Leaf Oolong Tea

£8.45

The Cook's Cheese Making Kit

£35.99

‘Uplift And Revive’ Grapefrt Diffuser

£40.95

"Lockbug" Cushion

£72.00

Cosy Caravan Christmas Card

£3.45

Borough Market, London Greetings Card

£3.70

Christmas Truck Festive Card

£3.45

Industrial Lamp Shades Matt Black

£118.95