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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Pale Yellow & Pink Origami Lightshade

£52.79

Set Of 2 Tea Towels - Stripes

£18.50

Jackrabbit Light Shade - Heather

£80.00

Alpine Grey & Grey Origami Lightshade

£52.79

3D Printed Gold Feather Necklace

£150.44

Gianduia - Hazelnut & Chocolate Spread

£8.85

Set Of 4 Napkins - Orange

£25.00

Apple Strudel Green Teapod

£5.95

Pack Of 6 Nordic Style Christmas Cards

£6.95

White & Pink Origami Lightshade

£52.79

Mango Yellow Origami Lightshade

£52.79

Tessellation Morph Lampshade

£75.00

Lemongrass, Ginger & Lime Candle

£32.95

Flamingo Cushion - Olive

£40.00

Lip Balm Fragrance Free

£8.00

Greenwich Cable Cars, Greetings Card

£3.70

Sicilian Pistachio Spread - 200g

£8.85

FORME ROSE BLEU Silk Scarf

£218.34

Magpie Print

£50.00

LIGHT REFLEXION #1 Silk Scarf

£218.34

Matt Formula Face Cream 50ml

£20.00

ManíLife Original (295g) Peanut Butter

£8.99

Industrial Lamp Shades Matt Black

£118.95

3D Printed Gold Feather Earrings

£86.69

Industrial Lamp Shades Pearl Black

£118.95

Flamingo Cushion - Dusted Stone

£40.00

Speed Skaters Christmas Card

£3.45

Vanilla Chai Black Teapod

£5.95

“Golden Stag Void” Cushion

£82.00

Sicilian Avola Almond Spread - 200g

£9.85

Eltham Fusion Razor

£160.00

Spiced Orange Herbal Teapod

£5.95

Record Player Birthday Card

£3.10

Ice Skating Christmas Card

£3.45

Vintage Style Light Bulb: Globe

£21.95

Facial Serum Fragrance Free

£30.00

9 Carat Gold Bark Ring

£301.00

Lemon & Ginger Loose Leaf Herbal Tea

£8.45

Wayuu Good Vibes Bracelet - Pink

£25.00

The London Black Cab, Greetings Card

£3.70

ORNAMENT ABSTRAIT Silk Scarf

£218.34

London Bus, Greetings Card

£3.70

Flamingo Cushion - Miami Pink

£40.00

Superfood Balm Fragrance Free

£25.00

Jackrabbits Tea Towel - Heather

£14.95

Flamingo Placements - Miami Pink

£30.00

Jackrabbits Tea Towel - Dusted Stone

£14.95

‘Happy And Enhancing’ Diffuser

£40.95

Light Grey Origami Lightshade

£43.85