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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Superfood Balm Mandarin & Ginger

£25.00

Eastern Coral - Ballet Flat Shoes

£88.50

A3 Pineapples & Cocktails Art Print

£16.85

Facial Serum Fragrance Free

£30.00

LIGHT REFLEXION #1 Silk Scarf

£208.61

Hand Screen Printed Tea Towel - Red

£13.50

A3 Pineapple Art Print

£16.85

Stainless Steel Pear Moroccan Lamp

£275.00

3D Printed Gold Bull Skull Ring

£140.24

Lip Balm Fragrance Free

£8.00

Jackrabbit Coasters - Dusted Stone

£20.00

Industrial Bulb Holder - Old English

£14.45

Jackrabbit Coasters - Heather

£20.00

Katsüinwaa Mini Wayuu Mochila Bag

£60.00

FIT Massage Miracle - 100ml

£25.00

Eltham Mach3 Razor

£130.00

Tall Glass Vase 'Thais'

£73.03

Apsley Mach3 Razor

£130.00

Raspberry, Liquorice, & Lavender Tea

£7.70

4 Tier High Tea Stand 'Deu'

£120.32

Vanilla Chai Black Teapod

£5.95

FISH Scarf - Pink

£208.61

Jackrabbit Placemats - Dusted Stone

£30.00

'Happy & Enhancing' Travel Candle

£21.95

Wayuu Good Vibes Bracelet - Red

£25.00

Cosy Chamomile Herbal Teapod

£5.95

15 English Breakfast Tea Pyramids

£7.20

Skin Boost Facial Serum

£30.00

Hand Screen Printed Tea Towel - Orange

£12.50

Mix & Match 6 Boxes Of 15 Tea Pyramids

£27.95

Ltd Edition Print - "The Jetty"

£509.57

Stoneware Carafe / Vase

£60.00

‘Happy And Enhancing’ Diffuser

£40.95

Honeycomb Tube Light

£80.00

Eltham Safety Razor

£130.00

Scarlet Ibis Birthday Card

£3.10

Tessellation Morph Lampshade

£75.00

FIT Moisturising Ultra Serum - 30ml

£50.00

Stoneware Bowl

£22.00

Trinket - Ballet Flat Shoes

£98.50

Mojito Cocktail Birthday Card

£3.10

Active Dew Face Cream 50ml

£20.00

Reclaimed French Oak Wall Clock

£83.30

X2 Mango, Psn. Fruit & Goji Cordial

£8.00

15 Apple Strudel Green Tea Pyramids

£8.20

Your Biggest Fan Birthday Card

£3.10

White & Dark Grey Origami Lightshade

£50.44

Light Grey & Gold Origami Lightshade

£50.44

Reclaimed Oak Side Table

£352.75