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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

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Honeycomb Bolster Cushion


Cosy Chamomile Herbal Teapod


Sicilian Pistachio Spread - 200g


Wayuu Good Vibes Bracelet - Yellow


Mint Blue Origami Lightshade


3D Printed Gold Bull Skull Ring




Eye Cream Complex 15ml


Jackrabbits Tea Towel - Dusted Stone




Sandalwood and Vanilla Shaving Cream


Set Of 4 Napkins - Orange


22ct Gold and Aventurine Pendant


3D Printed Gold Ram Skull Ring


A3 Watermelon Art Print


Let's Dance Birthday Card


Your Biggest Fan Birthday Card


Hand Screen Printed Tea Towel - Orange


15 Sparkling White Tea Pyramids


Peridot and 22ct Gold Ring


LED Light Bulb: Teardrop Spiral


Stoneware Cup


15 Rhubarb & Vanilla Tea Pyramids


Jackrabbit Light Shade - Dusted Stone


The Smooth ManíMonster (1kg)


Revitalising Face Oil 50ml


Winter Village Christmas Card


Tableware Collection Set


Flamingo Placemats - Olive


Hamish Print


Cocktail Celebration Card


X2 Lime, Mint & Baobab Cordial


Morph Lampshade


Triple Hair Pack


LED Light Bulb: Crystal Ball


Reclaimed French Oak Wall Clock


A3 Retro Art Print


Sunflower Yellow Origami Lightshade


Lip Balm Fragrance Free




Sicilian Avola Almond Spread - 200g


Watermelon Birthday Card


Borough Market, London Greetings Card


Jackrabbit Cushion - Heather


Jackrabbits Tea Towel - Boathouse Blue


Pale Yellow & Pink Origami Lightshade




Spiced Orange Herbal Teapod


Wayuu Handmade Beach Bag - Stripes


Jackrabbit Print