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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

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Plug In Dimmer Set, with 4m Cable

£35.95

Reclaimed French Oak Wall Clock

£83.30

Christmas Birds In Tree Card

£3.45

Flamingo Cosmetics Case - Miami Pink

£14.95

MOUCHARABIEH BLEU Silk Scarf

£213.69

8 Nordic Style Christmas Cards

£6.95

Morph Bolster Cushion

£70.00

15 Earl Grey Tea Pyramids

£7.20

Flamingo Cosmetics Case - Dusted Stone

£14.95

Rosehip Body Oil

£24.00

Pale Yellow & Grey Origami Lightshade

£51.67

LED Light Bulb: Diamond Star

£37.95

15 Apple Strudel Green Tea Pyramids

£8.20

Sparkling White Loose Leaf Tea

£8.45

Copper Globe Moroccan Lamp

£275.00

Silver Nut Earrings

£71.00

‘Joy And Abundance’ Neroli Diffuser

£40.95

‘Happy And Enhancing’ Diffuser

£40.95

3D Printed Gold Ram Skull Necklace

£150.44

X2 Pom, Cherry & Cardamom Cordial

£8.00

Brixton, London Greetings Card

£3.70

Lip Treatment Balm 15ml

£10.00

Pale Yellow & White Origami Lightshade

£51.67

Masala Chai - Mixed Spice Tea Syrup

£11.25

HECTOR Scarf - Pink

£164.64

London Sky Garden, Greetings Card

£3.70

X2 Lime, Mint & Baobab Cordial

£8.00

LED Light Bulb: Crystal Candle

£27.95

"Vanishing Scarab" Lamp Shade

£102.00

Osterley Mach3 Razor

£130.00

"And They Danced by the Light" Print

£221.84

Snip Silver Necklace

£146.00

Classic Ceiling Rose - Bronze

£13.45

Lip Balm Fragrance Free

£8.00

15 Rhubarb & Vanilla Tea Pyramids

£7.70

Chocolate Brownie Teapod

£5.95

Wayuu Good Vibes Bracelet - Pink

£25.00

Hamish Print

£50.00

X2 Plum, Apple & Rosehip Cordial

£8.00

3D Printed Gold Bull Skull Necklace

£150.44

Stainless Steel Plume Moroccan Lamp

£275.00

Hand Screen Printed Tea Towel - Blue

£12.50

3D Printed Silver Bull Skull Necklace

£125.79

Trio of Marmalades & Jellies

£20.00

"Lately Things Don't Seem The Same"

£1,714.24

X2 Mango, Psn. Fruit & Goji Cordial

£8.00

Mint Blue & White Origami Lightshade

£51.67

Pear Powder Coated Moroccan Lamp

£275.00

Stay Cool Watermelon Card

£3.10