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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Flamingo Placements - Miami Pink

£30.00

Triple Face Pack

£80.00

Classic Ceiling Rose - Bronze

£13.45

Mandalay - Ballet Flat Shoes

£93.50

Flamingo Coasters - Olive

£20.00

Vanilla Chai Black Teapod

£5.95

"Vanishing Scarab" Lamp Shade

£102.00

Almond Spread

£9.85

The Original ManíMonster (1kg)

£14.99

ManíLife Smooth (295g) Peanut Butter

£8.99

Superfood Balm Fragrance Free

£25.00

Jackrabbits Cushion - Dusted Stone

£45.00

Industrial Lamp Shades Raw Steel

£118.95

Classic Green Teapod

£5.95

Alien Geometric Key Ring - Mondrian

£55.00

Osterley Safety Razor

£130.00

Ltd Edition Print - "A Mad Tea Party"

£444.12

Superfood Balm Mandarin & Ginger

£25.00

Apple Strudel Loose Leaf Green Tea

£8.45

UNICORN OF THE SEA - Arctic White

£51.10

PEACOCK Scarf

£214.67

15 Rhubarb & Vanilla Tea Pyramids

£7.70

Delicate 22ct Gold Quatrefoil Earrings

£465.00

The Smooth ManíMonster (1kg)

£14.99

Stoneware Tiny Dish

£9.00

SEA LION - Arctic Blue/Cobalt

£51.10

22ct Gold and Aventurine Pendant

£500.00

Tableware Collection Set

£122.00

FLAMINGO Scarf - Pink

£300.89

Silver Nut Earrings

£71.00

Allegra Midnight Silk Trousers

£240.00

Flamingo Cushion - Cotton Candy

£45.00

Osterley Mach3 Razor

£130.00

Plum, Apple & Rosehip Cordial

£4.99

Alien Simple Pouch - Mondrian

£150.00

Morph Bolster Cushion

£70.00

Alien Briefcase Medium - Nero

£660.00

Magpie Wallpaper

£120.00

‘Mind And Body Motivation’ Diffuser

£40.95

Flamingo Cosmetics Case - Olive

£14.95

Alien Clutch - Mondrian

£490.00

English Breakfast Loose Leaf Tea

£8.45

Frankincense, Myrrh, Sandalwood Candle

£32.95

Pineapples & Cocktails Print Tea Towel

£14.35

A3 Record Player Art Print

£16.85

'Citronella, Lemon & Lavender' Candle

£32.95

Industrial Lightbulb Cages

£25.95

'Joy & Abundance' Travel Candle

£21.95

Jackrabbit Light Shade- Boathouse Blue

£80.00