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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Strawberry Origami Lightshade


London Pie & Mash Shop, Greetings Card


Lemon & Ginger Teapod


Nordic Winter Houses Christmas Card


Wayuu Liwa Large Mochila Bag




Osterley Mach3 Razor


We'll Miss You Leaving Card


Jackrabbit Placemats - Heather


Jackrabbit Light Shade- Boathouse Blue


Classic Ceiling Rose - Bronze


Organic Shaped Dessert Plates 'Hera'


Reclaimed Oak Side Table


PALMIER Silk Scarf


‘Cleanse And Align’ Frkncense Diffuser


Flamingo Coasters - Miami Pink


Wayuu Handmade Beach Bag - Flowers


15 Cosy Chamomile Tea Pyramids


Pale Yellow & White Origami Lightshade


FISH 2 Scarf - Yellow


Lip Balm Spearmint


Silver Nut Earrings


Pineapples & Cocktails Birthday Card


ManíLife Smooth (295g) Peanut Butter


Classic Green Teapod


Vintage Style Light Bulb: Pear


Hand Treat Geranium


Let's Dance Birthday Card


FISH Scarf - Pink




Tessellation Morph Lampshade


"And They Danced by the Light" Print


Apsley Mach3 Razor


Sicilian Pistachio Paste - 150g


"Timeflies" Cushion


Set Of 4 Screen Printed Napkins - Grey


Facial Serum Fragrance Free


Brass Plume Moroccan Lamp


Mamushi - Ballet Flat Shoes


3D Printed Silver Bull Skull Necklace


ManíLife Original (295g) Peanut Butter


A3 Hummingbirds Art Print


Around The Fire Loose Leaf Oolong Tea


The Cook's Cheese Making Kit


‘Uplift And Revive’ Grapefrt Diffuser


"Lockbug" Cushion


Cosy Caravan Christmas Card


Borough Market, London Greetings Card


Christmas Truck Festive Card


Industrial Lamp Shades Matt Black