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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

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Wayuu Good Vibes Bracelet - Yellow


Cosy Cafe Van Winter A3 Art Print


Wayuu Social Impact Bracelet - Rainbow


Jackrabbit Cushion - Heather


Grapefruit, Bergamot & Rosemary Candle


A3 Pineapple Art Print


A Tribe By HoneyChrome Pullover Hoodie


Tree Of Life Women’s T-Shirt


"Prism Void" Cushion


Sunbeds Birthday Card


Jackrabbit Placemats - Boathouse Blue


Sicilian Pistachio Spread - 200g


Set Of 2 Tea Towels - Stripes


Tree Of Life Women’s Green Tee


FIT Active Shampoo - 250ml


Tree Of Life Women’s Purple Tee


Brass Moroccan Lantern


Pastel Pink & White Origami Lightshade


Hexagon Cushion


"And They Danced by the Light" Print


Triple Face Pack


Plume Powder Coated Moroccan Lamp


Roxy Midnight Silk Shirt


Sicilian Napolitano Hazelnut Paste


NugThugg Tree Of Life Cropped Tee


Hand Screen Printed Tea Towel - Blue


Morph Lampshade


Skiers Nordic Style A3 Art Print


Record Player Birthday Card


Flamingo Cushion - Miami Pink


Stoneware Bowl




Chill Out Mint Herbal Teapod


Frankincense, Myrrh, Sandalwood Candle


Set Of 4 Screen Printed Napkins - Grey


Tessellation Morph Lampshade


ManíLife Deep Roast (295g)


Kraft Paper Notice Board


Wayuu A'lapüjaa Large Mochila Bag






Sicilian Avola Almond Paste - 150g


‘Mind And Body Motivation’ Diffuser


Strawberry Origami Lightshade


Retro Winter Park Scene A3 Art Print


Katsüinwaa Mini Wayuu Mochila Bag


3D Printed Silver Feather Necklace


15 Apple Strudel Green Tea Pyramids


Cosy Caravan Christmas A3 Art Print