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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

FORME VERT BLEU Silk Scarf

£214.18

Jackrabbit Coasters - Dusted Stone

£20.00

Fruit Bowl With A Pedestal 'Via'

£70.03

Alpine Grey & White Origami Lightshade

£51.79

Wayuu Handmade Beach Bag - Flowers

£145.00

Multi Outlet Ceiling Rose - 4 Outlets

£17.45

Jackrabbit Print

£50.00

Stainless Steel Globe Moroccan Lamp

£275.00

Wayuu Social Impact Bracelet - Gold

£15.00

Chocolate Brownie Loose Leaf Black Tea

£8.45

Vintage Light Bulb: Mini Tube SQ Cage

£13.95

"Vanishing Scarab" Lamp Shade

£102.00

Industrial Lightbulb Cages

£25.95

"Fleur-de-Light" Drum Shade

£77.00

ORNAMENT ABSTRAIT Silk Scarf

£214.18

Flamingo Cushion - Dusted Stone

£40.00

Copper Globe Moroccan Lamp

£275.00

Classic Green Teapod

£5.95

Scarlet Ibis Tea Towel

£14.35

FORME ROSE BLEU 1 Silk Scarf

£214.18

Ltd Edition Print "Murder Interrupted"

£518.63

Wayuu Kalepusuya Large Mochila Bag

£150.00

FORME JAUNE TURQUOISE Silk Scarf

£214.18

'Relax & Unwind' Travel Candle

£21.95

Rosehip Body Oil

£24.00

FIT Active Shampoo - 250ml

£15.00

Pastel Pink & White Origami Lightshade

£51.79

"Lately Things Don't Seem The Same"

£1,669.82

Rhubarb & Vanilla Loose Leaf Green Tea

£8.45

Hand Screen Printed Tea Towel - Yellow

£12.50

Allegra Midnight Silk Trousers

£240.00

Sunbeds Birthday Card

£3.10

FLAMINGO Scarf - Pink

£300.20

Wayuu Handmade Beach Bag - Big Stripes

£145.00

Mini Silver Crab Claw Stud Earrings

£56.00

Alpine Grey Origami Lightshade

£43.01

Mix & Match 6 Boxes Of 15 Tea Pyramids

£27.95

London Underground, Greetings Card

£3.70

Eltham Fusion Razor

£160.00

Ltd Edition Print - "A Mad Tea Party"

£459.69

Active Dew Face Cream 50ml

£20.00

"Cicada Void" Cushion

£82.00

Superfood Balm Mandarin & Ginger

£25.00

Flamingo Cushion - Miami Pink

£40.00

Multi Outlet Ceiling Rose - 3 Outlets

£16.45

FISH 2 Scarf - Blue

£214.18

Wayuu Social Impact Bracelet -GoldBlue

£15.00

Jackrabbit Placemats - Boathouse Blue

£30.00

LIGHT REFLEXION #2 Silk Scarf

£214.18

15 Earl Grey Tea Pyramids

£7.20