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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Triple Hair Pack


Mandalay - Ballet Flat Shoes


Industrial Bulb Holder - Old English


Wayuu Handmade Beach Bag - Stripes


15 Chocolate Brownie Tea Pyramids


Scarlet Ibis Birthday Card


Lip Balm Fragrance Free


Hand Screen Printed Tea Towel - Pink


Roxy Oyster Silk Shirt


Copper Globe Moroccan Lamp


Pistachio Spread


Morph Tube Light


Pineapples & Cocktails Birthday Card


Tessellation Morph Cushion


DUCK Scarf - White


FISH Scarf - Blue


'Happy & Enhancing' Travel Candle


Sandalwood and Vanilla Shaving Cream


Tessellation Morph Tube Light


MITH Scarf - Black


English Breakfast Teapod


Triple Body Pack


Stoneware Cup


Wayuu A'lapüjaa Large Mochila Bag


Industrial Lamp Shades Silver


White & Dark Grey Origami Lightshade


Apsley Mach3 Razor


Little Bird Origami Lightshade


Jackrabbit Cushion - Dusted Stone




FISH Scarf - Pink


We'll Miss You Leaving Card


Pineapple Happy Birthday Card


Brixton, London Greetings Card


'Joy & Abundance' Travel Candle


‘Mind And Body Motivation’ Diffuser






LED Light Bulb: Pear Vintage


A3 Martini Art Print


LED Light Bulb: Diamond Star


The Deep Roast ManíMonster (1kg)


Stoneware Side / Dessert Plate


"Prism Void" Cushion


Jackrabbit Light Shade- Boathouse Blue


Storm Felled Spalted Beech Stool


Brass Globe Moroccan Lamp


Rosehip Body Oil


Watermelon Print Tea Towel