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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

"Swarm" Cushion

£72.00

FORME VERT BLEU Silk Scarf

£219.72

Vine - Ballet Flat Shoes

£98.50

Alien Globetrotter Wallet - Cemento

£190.00

FISH Scarf - Yellow

£219.72

15 Lemon & Ginger Herbal Tea Pyramids

£7.65

Ltd Edition Print - "A Mad Tea Party"

£547.34

Avocado and Lime Shaving Cream

£8.76

Delicate 22ct Gold Quatrefoil Earrings

£465.00

"Never Love A Wild Thing" Print

£437.12

Children's Butter Making Set

£24.99

Around The Fire Loose Leaf Oolong Tea

£8.40

Wayuu Liwa Large Mochila Bag

£150.00

A3 Scarlet Ibis Art Print

£16.85

3D Printed Silver Bull Skull Necklace

£125.79

Allegra Midnight Silk Trousers

£240.00

"Fikelie" Fish Necktie

£52.50

MITH Scarf - White

£169.29

Alien Globetrotter Wallet - Nero

£190.00

Reclaimed Oak Small Coffee Table

£378.25

Pomegranate, Cherry & Cardamom

£4.99

PALMIER Silk Scarf

£219.72

"Swarm Evolution White" Fabric

£82.00

Intensive Hand Treat Fragrance Free

£20.00

Alien Simple Pouch - Cemento

£150.00

LED Light Bulb - Soft Diamond

£37.00

Lip Balm Fragrance Free

£8.00

Silver Crab Shell Necklace

£251.00

Moroccan Lamp - Plume Brass

£245.00

BLASON ROSE BLEU 1 Silk Scarf

£219.72

Wayuu Social Impact Bracelet - Gold

£15.00

Scarlet Ibis Birthday Card

£3.10

LED Light Bulb - Sharp Diamond

£37.00

Moroccan Lamp - Plume Aluminium

£220.00

Harlequin - Ballet Flat Shoes

£93.50

Honeycomb Bracelet with Blue Gradient

£211.00

Reclaimed Oak Log Basket / Log Holder

£299.20

Roxy Estella Oyster Silk Trousers

£240.00

Alien Briefcase Large - Cemento

£720.00

Stoneware Cup

£22.00

We'll Miss You Leaving Card

£3.10

Roxy Amaranth Silk Shirt

£345.00

LIGHT REFLEXION #4 Silk Scarf

£219.72

3D Printed Silver Raven Skull Ring

£125.79

BLASON BLEU 1 Silk Scarf

£219.72

Wayuu Social Impact Bracelet - Pink

£15.00

ANANAS JAUNE Silk Scarf

£219.72

FIT Moisturising Ultra Serum

£50.00

Ltd Edition Print - "Phoenix"

£323.09

Yuzu, Spanish Lemon & Lucuma

£4.99