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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Wayuu Good Vibes Bracelet - Yellow

£25.00

Cosy Cafe Van Winter A3 Art Print

£15.75

Wayuu Social Impact Bracelet - Rainbow

£15.00

Jackrabbit Cushion - Heather

£40.00

Grapefruit, Bergamot & Rosemary Candle

£32.95

A3 Pineapple Art Print

£16.85

A Tribe By HoneyChrome Pullover Hoodie

£63.31

Tree Of Life Women’s T-Shirt

£19.78

"Prism Void" Cushion

£82.00

Sunbeds Birthday Card

£3.10

Jackrabbit Placemats - Boathouse Blue

£30.00

Sicilian Pistachio Spread - 200g

£8.85

Set Of 2 Tea Towels - Stripes

£18.50

Tree Of Life Women’s Green Tee

£19.78

FIT Active Shampoo - 250ml

£15.00

Tree Of Life Women’s Purple Tee

£19.78

Brass Moroccan Lantern

£275.00

Pastel Pink & White Origami Lightshade

£53.10

Hexagon Cushion

£45.00

"And They Danced by the Light" Print

£217.63

Triple Face Pack

£80.00

Plume Powder Coated Moroccan Lamp

£275.00

Roxy Midnight Silk Shirt

£345.00

Sicilian Napolitano Hazelnut Paste

£9.85

NugThugg Tree Of Life Cropped Tee

£23.74

Hand Screen Printed Tea Towel - Blue

£12.50

Morph Lampshade

£75.00

Skiers Nordic Style A3 Art Print

£18.50

Record Player Birthday Card

£3.10

Flamingo Cushion - Miami Pink

£40.00

Stoneware Bowl

£22.00

FORME JAUNE TURQUOISE Silk Scarf

£219.62

Chill Out Mint Herbal Teapod

£5.95

Frankincense, Myrrh, Sandalwood Candle

£32.95

Set Of 4 Screen Printed Napkins - Grey

£25.00

Tessellation Morph Lampshade

£75.00

ManíLife Deep Roast (295g)

£8.99

Kraft Paper Notice Board

£246.50

Wayuu A'lapüjaa Large Mochila Bag

£150.00

MOUCHARABIEH TURQUOISE Silk Scarf

£219.62

BLASON ROSE BLEU 1 Silk Scarf

£219.62

Sicilian Avola Almond Paste - 150g

£9.85

‘Mind And Body Motivation’ Diffuser

£40.95

Strawberry Origami Lightshade

£53.10

Retro Winter Park Scene A3 Art Print

£18.50

Katsüinwaa Mini Wayuu Mochila Bag

£60.00

3D Printed Silver Feather Necklace

£125.79

15 Apple Strudel Green Tea Pyramids

£8.20

Cosy Caravan Christmas A3 Art Print

£15.75