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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

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Triple Hair Pack

£75.00

Mandalay - Ballet Flat Shoes

£93.50

Industrial Bulb Holder - Old English

£14.45

Wayuu Handmade Beach Bag - Stripes

£145.00

15 Chocolate Brownie Tea Pyramids

£8.20

Scarlet Ibis Birthday Card

£3.10

Lip Balm Fragrance Free

£8.00

Hand Screen Printed Tea Towel - Pink

£12.50

Roxy Oyster Silk Shirt

£345.00

Copper Globe Moroccan Lamp

£275.00

Pistachio Spread

£8.85

Morph Tube Light

£80.00

Pineapples & Cocktails Birthday Card

£3.10

Tessellation Morph Cushion

£65.00

DUCK Scarf - White

£216.74

FISH Scarf - Blue

£216.74

'Happy & Enhancing' Travel Candle

£21.95

Sandalwood and Vanilla Shaving Cream

£8.76

Tessellation Morph Tube Light

£80.00

MITH Scarf - Black

£303.79

English Breakfast Teapod

£5.95

Triple Body Pack

£75.00

Stoneware Cup

£22.00

Wayuu A'lapüjaa Large Mochila Bag

£150.00

Industrial Lamp Shades Silver

£118.95

White & Dark Grey Origami Lightshade

£52.41

Apsley Mach3 Razor

£130.00

Little Bird Origami Lightshade

£87.94

Jackrabbit Cushion - Dusted Stone

£45.00

FORME JAUNE BLEU Silk Scarf

£216.74

FISH Scarf - Pink

£216.74

We'll Miss You Leaving Card

£3.10

Pineapple Happy Birthday Card

£3.10

Brixton, London Greetings Card

£3.70

'Joy & Abundance' Travel Candle

£21.95

‘Mind And Body Motivation’ Diffuser

£40.95

LIGHT REFLEXION #9 Silk Scarf

£216.74

FORME ROSE BLEU Silk Scarf

£216.74

LED Light Bulb: Pear Vintage

£23.95

A3 Martini Art Print

£16.85

LED Light Bulb: Diamond Star

£37.95

The Deep Roast ManíMonster (1kg)

£14.99

Stoneware Side / Dessert Plate

£22.00

"Prism Void" Cushion

£82.00

Jackrabbit Light Shade- Boathouse Blue

£80.00

Storm Felled Spalted Beech Stool

£165.75

Brass Globe Moroccan Lamp

£275.00

Rosehip Body Oil

£24.00

Watermelon Print Tea Towel

£14.35

FORME JAUNE TURQUOISE Silk Scarf

£216.74