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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

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Wayuu Social Impact Bracelet -GoldBlue

£15.00

Alpine Grey Origami Lightshade

£44.03

ManíLife Smooth (295g) Peanut Butter

£8.99

LED Light Bulb: Crystal Candle

£27.95

FIT Sun Protect Serum - SPF 50 - 100ml

£35.00

"Lately Things Don't Seem The Same"

£1,699.66

Organic Shaped Dessert Plates 'Hera'

£95.19

Taupe & White Origami Lightshade

£53.01

Stainless Steel Plume Moroccan Lamp

£275.00

Wayuu Social Impact Bracelet -NavyBlue

£15.00

White & Yellow Origami Lightshade

£53.01

"Swarm Evolution Grey" Fabric

£492.00

FLAMINGO Scarf - Blue

£168.92

Honeycomb Bolster Cushion

£70.00

Set Of 4 Napkins - Orange

£25.00

Trinket - Ballet Flat Shoes

£98.50

15 Chill Out Mint Tea Pyramids

£7.70

22ct Gold Trefoil and Bead Earrings

£740.00

Sicilian Avola Almond Spread - 200g

£9.85

Milk Carton Inspired Nestbox Birdhouse

£74.80

Ltd Edition Print - "Phoenix"

£527.89

X2 Plum, Apple & Rosehip Cordial

£8.00

Jackrabbit Cushion - Dusted Stone

£40.00

3D Printed Silver Bull Skull Necklace

£125.79

Jackrabbit Coasters - Heather

£20.00

Tessellation Morph Cushion

£65.00

Pastel Pink & Grey Origami Lightshade

£53.01

Active Dew Face Cream 50ml

£20.00

MOUCHARABIEH TURQUOISE Silk Scarf

£219.23

Frankincense, Myrrh, Sandalwood Candle

£32.95

A3 Hummingbirds Art Print

£16.85

Brixton, London Greetings Card

£3.70

Gianduia - Hazelnut & Chocolate Spread

£8.85

Allegra Midnight Silk Trousers

£240.00

3D Printed Gold Ram Skull Ring

£140.24

Apsley Mach3 Razor

£130.00

3D Printed Silver Raven Skull Necklace

£125.79

"Swarm Evolution White" Fabric

£82.00

15 Lemon & Ginger Herbal Tea Pyramids

£7.70

15 Rhubarb & Vanilla Tea Pyramids

£7.70

Kings Cross Station, Greetings Card

£3.70

Raspberry Liquorice & Lavender Teapod

£5.95

15 English Breakfast Tea Pyramids

£7.20

Triple Face Pack

£80.00

Globe Powder Coated Moroccan Lamp

£275.00

Hand Screen Printed Tea Towel - Blue

£12.50

Starflower And Orange Facial Cleanser

£27.00

Roxy Oyster Silk Shirt

£345.00

Delicate 22ct Gold Quatrefoil Earrings

£465.00

HECTOR Scarf - Blue

£168.92