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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Plug In Dimmer Set, with 4m Cable


Reclaimed French Oak Wall Clock


Christmas Birds In Tree Card


Flamingo Cosmetics Case - Miami Pink




8 Nordic Style Christmas Cards


Morph Bolster Cushion


15 Earl Grey Tea Pyramids


Flamingo Cosmetics Case - Dusted Stone


Rosehip Body Oil


Pale Yellow & Grey Origami Lightshade


LED Light Bulb: Diamond Star


15 Apple Strudel Green Tea Pyramids


Sparkling White Loose Leaf Tea


Copper Globe Moroccan Lamp


Silver Nut Earrings


‘Joy And Abundance’ Neroli Diffuser


‘Happy And Enhancing’ Diffuser


3D Printed Gold Ram Skull Necklace


X2 Pom, Cherry & Cardamom Cordial


Brixton, London Greetings Card


Lip Treatment Balm 15ml


Pale Yellow & White Origami Lightshade


Masala Chai - Mixed Spice Tea Syrup


HECTOR Scarf - Pink


London Sky Garden, Greetings Card


X2 Lime, Mint & Baobab Cordial


LED Light Bulb: Crystal Candle


"Vanishing Scarab" Lamp Shade


Osterley Mach3 Razor


"And They Danced by the Light" Print


Snip Silver Necklace


Classic Ceiling Rose - Bronze


Lip Balm Fragrance Free


15 Rhubarb & Vanilla Tea Pyramids


Chocolate Brownie Teapod


Wayuu Good Vibes Bracelet - Pink


Hamish Print


X2 Plum, Apple & Rosehip Cordial


3D Printed Gold Bull Skull Necklace


Stainless Steel Plume Moroccan Lamp


Hand Screen Printed Tea Towel - Blue


3D Printed Silver Bull Skull Necklace


Trio of Marmalades & Jellies


"Lately Things Don't Seem The Same"


X2 Mango, Psn. Fruit & Goji Cordial


Mint Blue & White Origami Lightshade


Pear Powder Coated Moroccan Lamp


Stay Cool Watermelon Card