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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Superfood Balm Mandarin & Ginger


Eastern Coral - Ballet Flat Shoes


A3 Pineapples & Cocktails Art Print


Facial Serum Fragrance Free




Hand Screen Printed Tea Towel - Red


A3 Pineapple Art Print


Stainless Steel Pear Moroccan Lamp


3D Printed Gold Bull Skull Ring


Lip Balm Fragrance Free


Jackrabbit Coasters - Dusted Stone


Industrial Bulb Holder - Old English


Jackrabbit Coasters - Heather


Katsüinwaa Mini Wayuu Mochila Bag


FIT Massage Miracle - 100ml


Eltham Mach3 Razor


Tall Glass Vase 'Thais'


Apsley Mach3 Razor


Raspberry, Liquorice, & Lavender Tea


4 Tier High Tea Stand 'Deu'


Vanilla Chai Black Teapod


FISH Scarf - Pink


Jackrabbit Placemats - Dusted Stone


'Happy & Enhancing' Travel Candle


Wayuu Good Vibes Bracelet - Red


Cosy Chamomile Herbal Teapod


15 English Breakfast Tea Pyramids


Skin Boost Facial Serum


Hand Screen Printed Tea Towel - Orange


Mix & Match 6 Boxes Of 15 Tea Pyramids


Ltd Edition Print - "The Jetty"


Stoneware Carafe / Vase


‘Happy And Enhancing’ Diffuser


Honeycomb Tube Light


Eltham Safety Razor


Scarlet Ibis Birthday Card


Tessellation Morph Lampshade


FIT Moisturising Ultra Serum - 30ml


Stoneware Bowl


Trinket - Ballet Flat Shoes


Mojito Cocktail Birthday Card


Active Dew Face Cream 50ml


Reclaimed French Oak Wall Clock


X2 Mango, Psn. Fruit & Goji Cordial


15 Apple Strudel Green Tea Pyramids


Your Biggest Fan Birthday Card


White & Dark Grey Origami Lightshade


Light Grey & Gold Origami Lightshade


Reclaimed Oak Side Table