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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Honeycomb Bolster Cushion

£70.00

Cosy Chamomile Herbal Teapod

£5.95

Sicilian Pistachio Spread - 200g

£8.85

Wayuu Good Vibes Bracelet - Yellow

£25.00

Mint Blue Origami Lightshade

£41.81

3D Printed Gold Bull Skull Ring

£140.24

LIGHT REFLEXION #7 Silk Scarf

£208.19

Eye Cream Complex 15ml

£18.00

Jackrabbits Tea Towel - Dusted Stone

£14.95

ORNAMENT ABSTRAIT Silk Scarf

£208.19

Sandalwood and Vanilla Shaving Cream

£8.76

Set Of 4 Napkins - Orange

£25.00

22ct Gold and Aventurine Pendant

£500.00

3D Printed Gold Ram Skull Ring

£140.24

A3 Watermelon Art Print

£16.85

Let's Dance Birthday Card

£3.10

Your Biggest Fan Birthday Card

£3.10

Hand Screen Printed Tea Towel - Orange

£12.50

15 Sparkling White Tea Pyramids

£8.20

Peridot and 22ct Gold Ring

£640.00

LED Light Bulb: Teardrop Spiral

£27.95

Stoneware Cup

£22.00

15 Rhubarb & Vanilla Tea Pyramids

£7.70

Jackrabbit Light Shade - Dusted Stone

£80.00

The Smooth ManíMonster (1kg)

£14.99

Revitalising Face Oil 50ml

£22.00

Winter Village Christmas Card

£3.45

Tableware Collection Set

£122.00

Flamingo Placemats - Olive

£30.00

Hamish Print

£50.00

Cocktail Celebration Card

£3.10

X2 Lime, Mint & Baobab Cordial

£8.00

Morph Lampshade

£75.00

Triple Hair Pack

£75.00

LED Light Bulb: Crystal Ball

£27.95

Reclaimed French Oak Wall Clock

£83.30

A3 Retro Art Print

£16.85

Sunflower Yellow Origami Lightshade

£84.47

Lip Balm Fragrance Free

£8.00

LIGHT REFLEXION #1 Silk Scarf

£208.19

Sicilian Avola Almond Spread - 200g

£9.85

Watermelon Birthday Card

£3.10

Borough Market, London Greetings Card

£3.70

Jackrabbit Cushion - Heather

£40.00

Jackrabbits Tea Towel - Boathouse Blue

£14.95

Pale Yellow & Pink Origami Lightshade

£50.34

ANANAS JAUNE Silk Scarf

£208.19

Spiced Orange Herbal Teapod

£5.95

Wayuu Handmade Beach Bag - Stripes

£145.00

Jackrabbit Print

£50.00