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Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

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"Lockbug" Cushion


"And They Danced by the Light" Print


Roxy Estella Pearl Silk Trousers




Almond and Lemon Shaving Cream


A3 Pineapples & Cocktails Art Print




HECTOR Scarf - Pink


The Original ManíMonster (1kg)


FIT Active Conditioner


Hand Screen Printed Tea Towel - Green


Alien Minimalist Sleeve - Cemento


"Fikelie" Bow Tie


Earl Grey Loose Leaf Tea


A3 Martini Art Print


A3 Hummingbirds Art Print


15 Cosy Chamomile Tea Pyramids


Alien Mini Bag - Mondrian


Sparkling White Loose Leaf Tea


Mango, Passion Fruit & Goji Berry


SEA LION - Arctic Blue/Cobalt


Alien Globetrotter Wallet - Cemento


FIT Pec & Ab Sculpt


English Breakfast Loose Leaf Tea


We'll Miss You Leaving Card


Men’s Lancaster Suede Mocca Boots


15 Around The Fire Oolong Tea Pyramids


Marx Monument, London Greetings Card


FIT Massage Miracle


Chill Out Mint Loose Leaf Tea


Reclaimed Oak Horizontal Wall Planter


Garstang Suede Bordeaux Boots


'The Osterley' Safety Razor


Italian Trio Cheese Making Kit


Men’s Lancaster Suede Rustic Tan Boots


FIT Stress-Less


15 Apple Strudel Green Tea Pyramids




Green - 24 Hours Cold Reusable Bottle


Mix & Match 6 Boxes Of 15 Tea Pyramids




Pineapples & Cocktails Birthday Card


Lip Balm Spearmint


Alien Geometric Card Holder - Mondrian


9 Carat Gold Bark Ring


Snip Silver Necklace


"Prism Void" Cushion


Mint and Mandarin Shaving Cream


3D Printed Gold Ram Skull Ring