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frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

"Lockbug" Cushion

£72.00

"And They Danced by the Light" Print

£206.50

Roxy Estella Pearl Silk Trousers

£240.00

LIGHT REFLEXION #7 Silk Scarf

£215.16

Almond and Lemon Shaving Cream

£8.76

A3 Pineapples & Cocktails Art Print

£16.85

LIGHT REFLEXION #2 Silk Scarf

£215.16

HECTOR Scarf - Pink

£165.78

The Original ManíMonster (1kg)

£14.99

FIT Active Conditioner

£17.50

Hand Screen Printed Tea Towel - Green

£15.00

Alien Minimalist Sleeve - Cemento

£250.00

"Fikelie" Bow Tie

£52.50

Earl Grey Loose Leaf Tea

£8.40

A3 Martini Art Print

£16.85

A3 Hummingbirds Art Print

£16.85

15 Cosy Chamomile Tea Pyramids

£7.65

Alien Mini Bag - Mondrian

£590.00

Sparkling White Loose Leaf Tea

£8.40

Mango, Passion Fruit & Goji Berry

£4.99

SEA LION - Arctic Blue/Cobalt

£51.10

Alien Globetrotter Wallet - Cemento

£190.00

FIT Pec & Ab Sculpt

£35.00

English Breakfast Loose Leaf Tea

£8.40

We'll Miss You Leaving Card

£3.10

Men’s Lancaster Suede Mocca Boots

£165.95

15 Around The Fire Oolong Tea Pyramids

£8.15

Marx Monument, London Greetings Card

£3.70

FIT Massage Miracle

£25.00

Chill Out Mint Loose Leaf Tea

£8.40

Reclaimed Oak Horizontal Wall Planter

£129.20

Garstang Suede Bordeaux Boots

£165.95

'The Osterley' Safety Razor

£115.00

Italian Trio Cheese Making Kit

£24.99

Men’s Lancaster Suede Rustic Tan Boots

£165.95

FIT Stress-Less

£40.00

15 Apple Strudel Green Tea Pyramids

£8.15

ICE MOUNTAIN - Art Print

£40.00

Green - 24 Hours Cold Reusable Bottle

£18.99

Mix & Match 6 Boxes Of 15 Tea Pyramids

£27.90

FORME VERT BLEU Silk Scarf

£215.16

Pineapples & Cocktails Birthday Card

£3.10

Lip Balm Spearmint

£8.00

Alien Geometric Card Holder - Mondrian

£120.00

9 Carat Gold Bark Ring

£301.00

Snip Silver Necklace

£146.00

"Prism Void" Cushion

£82.00

Mint and Mandarin Shaving Cream

£8.76

3D Printed Gold Ram Skull Ring

£140.24