Cookie Policy

We use cookies to give you the best experience on our website. If you continue without changing your cookie settings, we assume that you consent to our use of cookies on this device.

You can change your cookie settings at any time but if you do, you may lose some functionality on our website. More information can be found in our Cookie Policy.

Sign in with Facebook Sign in with Twitter
Register if you’re looking to set up a souper store click here to find out how

frequently asked questions

If you have a question about any aspect of the platform, you may well find the answer below. If it’s not here, please fill in our contact form and we will get back to you as soon as possible.

  • Customers
  • Innovators
Are there any fees involved in becoming a member of inyoursoup?

No, neither Customers, nor Innovators pay for membership of inyoursoup.

Why should I become a member of inyoursoup?

If you want to slurp, purchase, review, ask a question about an innovation, or add one to your bowl, you must become a member of inyoursoup. To see everything you can do as a member of inyoursoup, and for an explanation of our soup-related terms, click here.

When should I expect delivery of my purchased innovation(s)?

On every Souper Store, in the “Store Statistics” bar, each Innovator states an estimated delivery time, in days.

How do I return an innovation?

Please take a look at that Innovator’s Returns Policy to see the conditions under which the Innovator will accept returns. You will find the Innovator’s Returns Policy on their Souper Store if you click on “Store Terms & Conditions” underneath the “Slurp Us” button. You can request a return by completing a Returns form which appears with every order on the My Purchases page in your dashboard. Alternatively you can message the Innovator by clicking the “Message Us” button, which is above the “Slurp Us” button on their Souper Store.

Search gift ideas for…

Wayuu Social Impact Bracelet -GoldBlue


Alpine Grey Origami Lightshade


ManíLife Smooth (295g) Peanut Butter


LED Light Bulb: Crystal Candle


FIT Sun Protect Serum - SPF 50 - 100ml


"Lately Things Don't Seem The Same"


Organic Shaped Dessert Plates 'Hera'


Taupe & White Origami Lightshade


Stainless Steel Plume Moroccan Lamp


Wayuu Social Impact Bracelet -NavyBlue


White & Yellow Origami Lightshade


"Swarm Evolution Grey" Fabric


FLAMINGO Scarf - Blue


Honeycomb Bolster Cushion


Set Of 4 Napkins - Orange


Trinket - Ballet Flat Shoes


15 Chill Out Mint Tea Pyramids


22ct Gold Trefoil and Bead Earrings


Sicilian Avola Almond Spread - 200g


Milk Carton Inspired Nestbox Birdhouse


Ltd Edition Print - "Phoenix"


X2 Plum, Apple & Rosehip Cordial


Jackrabbit Cushion - Dusted Stone


3D Printed Silver Bull Skull Necklace


Jackrabbit Coasters - Heather


Tessellation Morph Cushion


Pastel Pink & Grey Origami Lightshade


Active Dew Face Cream 50ml




Frankincense, Myrrh, Sandalwood Candle


A3 Hummingbirds Art Print


Brixton, London Greetings Card


Gianduia - Hazelnut & Chocolate Spread


Allegra Midnight Silk Trousers


3D Printed Gold Ram Skull Ring


Apsley Mach3 Razor


3D Printed Silver Raven Skull Necklace


"Swarm Evolution White" Fabric


15 Lemon & Ginger Herbal Tea Pyramids


15 Rhubarb & Vanilla Tea Pyramids


Kings Cross Station, Greetings Card


Raspberry Liquorice & Lavender Teapod


15 English Breakfast Tea Pyramids


Triple Face Pack


Globe Powder Coated Moroccan Lamp


Hand Screen Printed Tea Towel - Blue


Starflower And Orange Facial Cleanser


Roxy Oyster Silk Shirt


Delicate 22ct Gold Quatrefoil Earrings


HECTOR Scarf - Blue