Henny and Joe's

Store Terms & Conditions

NOTE: These are in addition to inyoursoup's general Terms & Conditions. Please also read inyoursoup's Delivery & Returns policy before you make a purchase.

Henny and Joes Ltd
The Locks House, Brassmill Lane, Bath, BA1 3JW
Registered in England and Wales: 08540830

Questions and Contact Information:
Ashley Bailey
ash@hennyandjoes.co.uk
07961064260

We currently only ship within the UK and Europe and do so via the Royal Mail
Delivery:
Standard: Royal Mail 2nd Class (Approx 5 days from order).
Express: Royal Mail 1st Class (Approx 3 days from order).
International Royal Mail (Approx 7 days from order).

Returns:
Our returns policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we will require a receipt or proof of purchase.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ash@hennyandjoes.co.uk and send your item to: Henny and Joes Ltd, The Locks House, Brassmill Lane, Bath, BA1 3JW


Return Shipping:
To return your product, you should mail your product to: Henny and Joes Ltd
The Locks House, Brassmill Lane, Bath, BA1 3JW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Disclosure:
We may disclose your personal information if we are required by law to do so.

Changes to this Privacy Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Store Delivery Rates