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Souper Store Statistics

3-5 days Estimated Delivery
2 Slurps
6 Innovations
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THE CERAMICISTS

Member since 28th May 2015

Innovations by Stephanie Sommet

Location London

Store Terms & Conditions

NOTE: These are in addition to inyoursoup's general Terms & Conditions. Please also read inyoursoup's Delivery & Returns policy before you make a purchase.

The ceramicists
277-279 Walworth Road, SE17 2TG London.
+447883507470 ssommet@theceramicists.co.uk

Every order will be shipped from London via Royal Mail, and within 3 days after receiving the payment.

INTERNATIONAL deliveries:
Standard delivery £4.00
Special delivery Tracked and Signed £9.00
→ 5 to 7 working days to Europe
→ 7 to 9 working days to the rest of the world.

RETURN POLICY
Returns Conditions
The request for a return must be made within 14 working days of receiving an order or when the first attempt at delivery was made.
Please email us at ssommet@theceramicists.co.uk with your contact details, the details of your order and the reason you are returning an item so that we can put things right for you. Items returned before contacting the shop may be exempt from receiving a refund. You will then be sent a return address and details of how to proceed.
Please return your item(s) in good condition, ideally with their original packaging and within 14 working days from the date you received the item(s).
The refund includes the original basic delivery charge.

Returns are made at your own expense unless the item is faulty.
If you return goods to us, please use an insured method of despatch and obtain proof of posting. We cannot accept liability for returned goods being lost or damaged in transit and will require proof of posting in order to process any refund.
We will process your refund within 14 days from receipt of the faulty item or of the proof of posting, whichever is the sooner.

Faulty/Damaged Items
If you suspect your order is faulty, please contact us immediately to report the fault.
If you are returning a product because it is faulty or because it was damaged in transit, we will pay for the return delivery costs. In this instance, it is vital that you keep hold of the product and the original packaging, as we will require these to make a claim with the courier service who damaged the item.
Please contact us to let us know that you plan to return the item.

Refunds
Once your return has been received and inspected, an email will be sent to inform you of whether a refund has been approved or rejected.
If approved, credit will be applied to your original method of payment within 14 working days.

Product Descriptions
Each product purchased is sold subject to its product description, but please do remember that handmade craft is not mass­-produced and therefore slight variations in design and colour will occur – this is part of the charm of a handmade item and should not be viewed as a fault.


Store Delivery Rates

Zone Type Service Price
Domestic

Standard

Express

Royal Mail 1st Class

Parcelforce Express 48

Inclusive

£3.00

About This Store:

We create bespoke and unique ceramic work in collaboration with architects/artists/designers. Our designs are simple and authentic; mixing mediums like ceramic and concrete is our signature. We trust human hands and celebrate the nature of our materials which generate the originality of our thinking.

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